You can delete your Ms Busy Fit account yourself from the app, or ask us to do it. Either way the same data is removed.
In the app
- Open the app and sign in.
- Tap your profile picture in the top right to open Settings.
- Scroll to the bottom and tap Delete account.
- Confirm. Your account and data are removed straight away and you are signed out.
Without the app
If you have already uninstalled the app or cannot sign in, email info@msbusyfit.com from the address on your account with the subject “Delete my account”. We will confirm it is you and delete the account within 30 days.
What is deleted
- Your profile: name, email, phone, photo, measurements and preferences.
- Your workout, meal, water and habit logs, body stats and progress photos.
- Your messages, voice notes, photos and videos, and your community posts and comments.
- Check-in answers, pain reports, uploaded documents and blood work.
- Apple Health, Fitbit and Oura connections and any tokens for them.
- Your programme, calendar, challenges and achievements.
What is kept
- A record that the account was deleted (an internal id, the date and the studio), with none of your personal details, so we can show the deletion happened.
- Billing records the law requires the studio to keep, held outside the app.
- Copies in backups, which are overwritten within 30 days of deletion.
Deletion cannot be undone. If you only want a break, you can sign out instead and your history will be waiting when you return.